Refund policy
Exchange Policy
At khulasa, we want you to be happy with your purchase. We do not offer refunds or returns. We offer exchanges only, subject to the conditions below.
Eligible Exchanges
- Items must be unworn, unwashed, and have all original tags attached.
- Items received damaged, defective, or different from what was ordered are eligible for an exchange.
- Exchange requests must be made within 7 days of delivery.
- Items must be returned in their original condition and packaging.
Non-Eligible Items
Items that have been worn, washed, altered, damaged after delivery, or are missing their original tags may not be eligible for exchange.
How to Request an Exchange
Please contact us with your order number and details of the item you wish to exchange. For defective or incorrect items, please include clear photos showing the issue.
Once your request is reviewed and approved, we will provide instructions for the exchange.
Exchange Shipping
If the item received is defective or incorrect, khulasa will arrange the appropriate exchange solution. For other eligible exchanges, shipping costs may apply.
Exchanges are subject to product availability.